All services
Priority 02

Operations, Security & Continuity

Guarantee the availability of your data

Automated database backups

Daily, with retention and real restoration tests

Incident-prevention procedures (DRP/BCP)

Disaster recovery plan and failover scenarios

Proactive supervision & monitoring

Uptime, logs, real-time alerts

Application Maintenance (TMA)

User helpdesk and ongoing maintenance

Access rights management

Roles, groups, traceability and audit trail

Minor version upgrades & patches

Continuous application security

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